Back as the show’s first-ever ‘three-peat’ guest is Julia Hartz, co-founder and CEO of Eventbrite. The events industry has been transformed by the past three years, giving Julia the opportunity to evolve Eventbrite to better serve its key customers — event creators. 

This week on How I Built This Lab, Julia goes back in time to review how she kept a ticketing service afloat when no one was buying tickets. Plus, thoughts on effective leadership from a public company CEO, and Julia’s tips for designing meetings that your colleagues actually want to go to. 

Be sure to listen to Eventbrite’s origin story told in February 2020, and Julia’s Resilience series dispatch from July 2020.




This episode was produced by Rommel Wood with music by Sam Paulson and Ramtin Arablouei.

It was edited by John Isabella with research by Kerry Thompson. Our audio engineer was Patrick Murray.

You can follow HIBT on X & Instagram, and email us at hibt@id.wondery.com.




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Leading through radical change with Julia Hartz of Eventbrite

Brothers Jamie and Lyndon Cormack founded Herschel Supply Co to sell modern bags with a timeless feel. While working in the sports and apparel industry, they realized they couldn’t find backpacks and totes with the same stylish but simplified vibe as their favorite sneakers and shirts. With no background in manufacturing, they learned to make bags partly by ripping old ones apart. Then they Googled their way to finding a factory and scrambled to catch up as orders started to roll in.  

Since launching in 2009, Jamie and Lyndon have grown Herschel Supply Co. from a handful of samples at a trade show in New York, to a global travel goods brand whose backpacks, luggage, and clothing are sold in more than 9,000 locations.

This episode was produced by Chris Maccini, with music by Ramtin Arablouei.

Edited by Neva Grant, with research from Alex Cheng.

Our engineers were Gilly Moon and Josh Newell.

You can follow HIBT on Twitter & Instagram, and email us at hibt@id.wondery.com.




This episode is brought to you in part by Canva, the easy-to-use online design platform for presentations, social posts, videos, websites, and more. Start designing today at Canva – the home for every brand.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Herschel Supply Co.: Jamie and Lyndon Cormack

By her early thirties, Ava DuVernay was already a successful entrepreneur, having founded her own film publicity agency in Los Angeles. But after years of watching other people make films, she started to get an itch to tell her own stories onscreen. Ava's first films were rooted in deeply personal experiences: growing up with her sisters in Compton, performing Hip Hop at Open Mic Night at the Good Life Café in L.A. Her self-funded and self-distributed projects began to draw attention, and in 2012, Ava won the award for best directing at the Sundance Film Festival. She went on to direct powerful projects like Selma, 13th, and When They See Us; and through her production and distribution company ARRAY, she's created a movement that is helping change how movies are made—and who gets to make them.




This episode was produced by Rachel Faulkner, with music by Ramtin Arablouei.

Edited by Neva Grant, with research help from Liz Metzger.




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ARRAY: Filmmaker Ava DuVernay (2021)

Before Steven Udvar-Hazy was out of high school, he started working as an airline consultant. You could do that sort of thing back in the 1960’s, if you knew the industry—which indisputably, he did. Born in Communist Hungary, Steven was obsessed with aviation at an early age, memorizing plane serial numbers and schedules for fun.  In his early 20’s he started his own small airline in California.  But he quickly learned the big money was in aircraft leasing, so at the dawn of the jet age, he started his own leasing company. Today he runs Air Lease Corporation, which has made him a billionaire, and given him the resources to finance the dazzling extension to the Smithsonian’s Air and Space Museum in Virginia - named of course, the Steven F. Udvar-Hazy Center.




This episode was produced by Kerry Thompson, with music by Ramtin Arablouei.

Edited by Neva Grant with research help from Sam Paulson.




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Air Lease Corporation: Steven Udvar-Hazy

Our brain activity can reveal a lot about our physical and mental health. And thanks to Ramses Alcaide and his team at Neurable, we’ll soon be able to glean insights from our brainwaves in our own homes — without ever stepping foot in a laboratory...

This week on How I Built This Lab, Ramses recounts the inspiration behind launching a brain computer interface company, and previews his company’s first product: headphones that detect and interpret your brain activity to help you do your best work. Plus, Ramses’ vision of a future with frictionless communication — where you’ll be able to send a text, look up a restaurant or random factoid, and control your playlist entirely with your mind.




This episode was produced by Rommel Wood and edited by John Isabella and music by Ramtin Arablouei. Our audio engineer was Robert Rodriguez.

You can follow HIBT on Twitter & Instagram, and email us at hibt@id.wondery.com.

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When your headphones listen to you with Ramses Alcaide of Neurable

In 2005, the trajectory of Holly Thaggard's life completely changed when a good friend of hers was diagnosed with skin cancer. Holly realized that most people weren't taking sunscreen seriously, so she sidelined her vocation as a harpist to dive headfirst into the unfamiliar world of SPF. After a false start trying to market her sunscreen to elementary schools, Holly pivoted to retail, hiring a publicist she could barely afford. She eventually got her products into Sephora, a success that helped turn Supergoop! into a multi-million dollar brand.




This episode was produced by James Delahoussaye, with music by Ramtin Arablouei.

It was edited by Neva Grant.




You can follow HIBT on Twitter & Instagram, and email us at hibt@id.wondery.com.

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Supergoop!: Holly Thaggard (2020)

Kinko’s copy shops were once so ubiquitous that the name became a kind of shorthand for photocopying. Paul Orfalea started the first shop in 1970 in a tiny converted hamburger stand near UC Santa Barbara, called it Kinko’s after his childhood nickname, and eventually grew it into a sprawling global chain.   

Rather than relying on a franchise model, Paul partnered with co-owners, which often made it hard to keep the business on track. Far-flung owners couldn’t agree about the basics of logo design or the complexities of keeping stores open 24 hours. In 2004, Kinko’s was acquired for $2.4 billion by FedEx, which eventually shed the name and transformed the shops into today’s FedEx Office locations.

This episode was produced by Chis Maccini and edited by Neva Grant, with music by Ramtin Arablouei. Our audio engineer was James Willetts. 

You can follow HIBT on Twitter & Instagram, and email us at hibt@id.wondery.com.

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Kinko’s: Paul Orfalea

A life-threatening diagnosis changed the course of Andrew Abraham’s career and led him to found some of the most popular nutritional drinks and powders on the market. After recovering from his illness and attending med school, Andrew noticed that some of his patients—just as he had—struggled with keeping food down. So during his first year of residency, he developed the same kind of organic nutritional shakes that he’d made for himself when he was sick. Andrew launched Orgain in 2009 as a side business, but after he got a big order from Whole Foods, the business quickly grew, despite the fact that he was running it pretty much on his own—while practicing medicine. Only after joining his father’s clinic did Andrew realize his side business needed his full-time attention. He has continued to grow Orgain into a substantial wellness company, in which Nestle acquired a majority stake in 2022.




This episode was produced by Liz Metzger, with music by Ramtin Arablouei.

Edited by Neva Grant, with research help from Sam Paulson.

You can follow HIBT on Twitter & Instagram, and email us at hibt@id.wondery.com.

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Orgain: Andrew Abraham

The COVID-19 pandemic changed education forever. But Sal Khan says an even bigger educational revolution is just around the corner …

This week on How I Built This Lab, Sal returns to the show to talk about a new learning platform he’s building at Khan Academy. It’s called Khanmigo, and it uses the same generative AI technology behind OpenAI’s world-changing ChatGPT to help students with their schoolwork. The technology isn’t without its risks, but Sal thinks Khanmigo could act as a personal tutor for every student and a teaching assistant for every educator - reshaping the classroom for good.




This episode was produced by Alex Cheng and edited by John Isabella, with music by Ramtin Arablouei. Our audio engineer was Neal Rauch.




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When AI is your personal tutor with Sal Khan of Khan Academy

A relentless hunt for their favorite foods and drinks led Scott and Ally Svenson into launching not one but two multi-million dollar businesses. The first came about in 1990s London when they discovered that British coffee meant instant coffee. So, the Washington natives decided to start the Seattle Coffee Company in the U.K, inspired by their love of Starbucks—which was still only in the U.S. But, once Starbucks started to go global, Scott and Ally decided to sell and move back to Seattle. They soon found themselves looking for quick, affordable, crowd-pleasers to feed their growing boys on busy nights; pizza is a good solution, but it can also be slow and expensive. So Scott and Ally wondered if they could figure out how to make individual, fast-casual pizza work; and they started MOD pizza as a one-store experiment. 15 years and more than 500 locations later, Scott and Ally have their answer: they can make it work.




This episode was produced by J.C. Howard, with music by Ramtin Arablouei

Edited by Andrea Bruce, with research help from Casey Herman.




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MOD Pizza & Seattle Coffee Company: Scott and Ally Svenson

On the premise that a smartphone could vastly improve his love life, Joel Simkhai built one of the most popular dating apps in the world.  In 2008 he was living in LA and looking for an easy way to meet other gay men.  He saw the early potential of the GPS-enabled iPhone, and a year later, launched Grindr: an app where users could determine if a potential date - or a quick hookup - was down the block or ten miles away.  With no background in coding or app design, Joel bootstrapped Grindr into a global phenomenon –all the while dealing with technical meltdowns, safety issues, and criticism about toxicity on the app. Grindr was eventually sold, and Joel moved on; but last year launched another queer hookup app “for today” - called Motto.




This episode was produced by Casey Herman, with music by Ramtin Arablouei.

Edited by Neva Grant, with research help from Katherine Sypher.




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Grindr: Joel Simkhai

Keller Rinaudo Clifton thinks we’re already experiencing the technology of tomorrow, just that it’s not evenly distributed...

About a decade ago, Keller transformed his smartphone robot company into Zipline, which today orchestrates on-demand drone deliveries all over the world. Zipline got its start delivering critical medical supplies to hospitals in Rwanda: a testament to Keller’s belief that innovation is already improving lives outside the U.S.

This week on How I Built This Lab, Keller recounts the ongoing and often challenging development of Zipline’s delivery drones. Plus, how Zipline is now chasing the commercial market, and could soon be delivering packages from stores like Walmart within an hour of a customer clicking “purchase.” 




This episode was produced by Carla Esteves and edited by John Isabella, with music by Ramtin Arablouei. Our audio engineer was Josh Newell. 

You can follow HIBT on Twitter & Instagram, and email us at hibt@id.wondery.com.

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Delivering the future in drones with Keller Rinaudo Clifton of Zipline

While working as a psychologist in the Bay Area helping people with their problems, Mary Waldner discovered one of her own; at the age of 43, she was diagnosed with celiac disease. The foods she’d been eating all her life had been making her sick, so Mary came up with a solution. She decided to create a healthy gluten-free snack cracker that she could make at home, and eat in restaurants when her friends were eating bread. As it turns out, lots of people loved Mary’s crackers and they encouraged her to start her own company, which Mary turned into a multi-million dollar business.




This episode was produced by Kerry Thompson, with music by Ramtin Arablouei.

Edited by Casey Herman, with research help from Sam Paulson.




You can follow HIBT on Twitter & Instagram, and email us at hibt@id.wondery.com.

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Mary's Gone Crackers: Mary Waldner

Matanya Horowitz is not above dumpster diving in the name of innovation. His company, AMP Robotics, has developed robots to help waste management facilities better sort through incoming trash and separate recyclables. AMP has tested and refined their technology since launching in 2014, in part with materials that Matanya and his team personally picked from the garbage. Today, their robots can be found in hundreds of facilities worldwide, including some of their own.

This week on How I Built This Lab, Matanya talks about the business of recycling and his company’s work to increase global recycling rates. Plus, Matanya explains how investors have come to see the value in garbage and dives into the reasons why so much recyclable material ends up in landfills.




This episode was produced by Sam Paulson and edited by John Isabella, with music by Ramtin Arablouei. Our audio engineer was Katherine Silva.

You can follow HIBT on Twitter & Instagram, and email us at hibt@id.wondery.com.

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When robots recycle with Matanya Horowitz of AMP Robotics

When Donnel Baird was a child, his parents would regularly use the oven to heat their Brooklyn apartment -- a dangerous and energy-inefficient practice that’s unfortunately not unique to New York City. As an adult traveling the country with the Obama for America campaign, Donnel saw countless homes and apartments wasting power and jeopardizing resident safety because of dated infrastructure. He founded BlocPower in 2014 to address this precise problem, focusing on low-income communities so often overlooked by innovative startups. 

This week on How I Built This Lab, Donnel talks with Guy about BlocPower’s work to modernize buildings nationwide and transition them to clean energy sources. BlocPower has raised more than $100 million from Wall Street and Silicon Valley investors, and has partnered with cities across the country to create greener, safer spaces for their residents.




This episode was produced by Carla Esteves and edited by John Isabella, with music by Ramtin Arablouei. Our audio engineer was Neal Rauch.

You can follow HIBT on Twitter & Instagram, and email us at hibt@id.wondery.com.

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Reinvesting in our cities with renewable energy with Donnel Baird of BlocPower (2022)

In 2010, Justin McLeod was in business school, still trying to get over a bad breakup that had happened years before. Determined to solve his own problem and convinced that the best way to meet people was through friends of friends, he built an app to replicate that experience. Gradually, Hinge grew into a streamlined swiping platform that yielded mixed results: good dates, bad hookups, mismatched swipes, and missed opportunities. Disappointed with this outcome and inspired by a sudden twist in his own love life, Justin redesigned Hinge as an app for finding meaningful relationships, with the tag line "designed to be deleted." Today, Hinge is owned by Match Group and is one of the most popular dating apps in the U.S.




This episode was produced by J.C. Howard, with music by Ramtin Arablouei

Edited by Neva Grant, with research help from Daryth Gayles.




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Hinge: Justin McLeod (2021)

Tom Rinks not only understands the art of branding, he can explain it with the passion and precision of a master teacher. In 2009, he came up with the look of Sun Bum sunscreen, drawing on influences as disparate as American surf culture, Scandinavian furniture, and Japanese streetwear. He then mashed them up into a brand represented by a stone-faced gorilla staring out from a woodgrain background. Within ten years, Sun Bum was acquired by SC Johnson at a reported valuation of $400 million. But even before that, Tom helped launch a wildly diverse range of brands, including a line of tequila, a series of Christian videos, and even the “Yo quiero Taco Bell” chihuahua campaign. All were huge successes, though it took a five-year legal battle for Tom to get paid for the Taco Bell mascot. This month, yet another brand he designed—Made by Dentists—launched in 1,800 Target stores across the U.S.




This episode was produced by Casey Herman, with music by Ramtin Arablouei

Edited by Neva Grant, with research help from Katherine Sypher and Susannah Broun.




You can follow HIBT on Twitter & Instagram, and email us at hibt@id.wondery.com.

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Sun Bum: Tom Rinks

In the early 1990s, as Amanda Hesser's college friends were interviewing for their first cubicle jobs, she chose a different path; one that led straight into the kitchens of Europe, where she cooked traditional recipes and learned the rhythm of the seasons from a crusty French gardener. By 24, she had landed a book deal and one of the most coveted jobs in journalism: writing about food for the New York Times. But over time she grew restless, and in 2008, gave up that dream job—and the stability that went with it—to become an entrepreneur. When her first business fizzled out, Amanda took a financial risk by pivoting again to launch a new company: Food52. Part food blog, part e-commerce site for all things kitchen and home, Food52 is now valued around $300 million and achieved profitability for the first time during the pandemic.




This episode was produced by Rachel Faulkner, with music by Ramtin Arablouei

Edited by Neva Grant, with research help from Daryth Gayles.




You can follow HIBT on Twitter & Instagram, and email us at hibt@id.wondery.com.

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Food52: Amanda Hesser (2021)

Artificial Intelligence was once the realm of science fiction. But over the last several years, advances in machine learning and deep neural networks have moved us closer to a reality where computers can learn and solve problems independently, the way a human does. From art and music to medicine and politics, the potential applications of AI are nearly endless, and the technology just keeps getting better.

This week on How I Built This Lab, Guy talks with one of the leaders in the field of AI development, Sam Altman. Sam talks about his journey from Stanford dropout and teenage entrepreneur to president of the legendary startup incubator Y Combinator and co-founder of the nonprofit OpenAI. Plus, Sam shares his hopes and fears for the future of AI and how his company is working to ensure it ultimately benefits all of humanity. 

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

ICYMI... HIBT Lab! OpenAI: Sam Altman

Biobot Analytics founders Mariana Matus and Newsha Ghaeli first met in a poop lab. Yep, you read that correctly...

Their company has been working with government and corporate clients since 2017 to analyze disease levels and other biomarkers in our wastewater. Their insights have been used to predict spikes in Covid and other infections, help local officials address drug use in their communities, and much more. 

This week on How I Built This Lab, Mariana and Newsha talk with Guy about the innovation that can happen at the intersection of disciplines — Mariana is a scientist from Mexico, Newsha an architect from Canada. The women also share their vision for a future where cities better leverage the ‘data centers’ of our sewers to address chronic health issues and prepare for future pandemics. 

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HIBT Lab! Biobot Analytics: Mariana Matus and Newsha Ghaeli

Chelsea Fagan got her first credit card when she was a senior in high school. She quickly maxed it out, racking up debt that would burden her through her early twenties. Then, in 2014, Chelsea started a blog as a way to keep track of her spending habits and get her financial life back on track. She called it “The Financial Diet.”

This week on How I Built This Lab, Guy talks with Chelsea about how she turned that blog into the multimedia personal finance business it is today. Plus, Chelsea shares why she prioritizes employee satisfaction over growth and explains her judicious approach to brand partnerships.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

ICYMI... HIBT Lab! The Financial Diet: Chelsea Fagan

When he was 8 years old, Joel Clark loaded bags of his mom's whole grain pancake mix into a red wagon to sell door-to-door. By the mid-90s, he and his older brother had upgraded to selling the mix out of a Mazda sedan and calling it Kodiak Cakes. As he tried to scale the business, Joel made some risky business decisions and almost went bankrupt, but eventually got the brand into Target—a major turning point. Today, Kodiak Cakes is one of the best-selling pancake mixes in America.

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Kodiak Cakes: Joel Clark (2020)

As a music industry mogul and founder of I.R.S. Records, Miles Copeland prided himself on making deals that were easy to say “yes” to. With a mixture of shrewd business skills, swagger, good taste and great timing, Miles signed or managed some of the most popular bands of the 1980's, including R.E.M., The Go-Go's, and The Police. After getting his start booking little-known British bands in the early 1970's and nearly going bankrupt after a failed tour, Miles eased back into the business by promoting punk groups—who didn’t care that he was broke. He then landed one of the most important deals of his career by convincing A&M Records to take a chance on The Police (whose drummer, Stewart Copeland, was Miles' brother). After I.R.S. dissolved in the mid 1990's, Miles remained a force in entertainment, launching new labels, branching out into world music, and managing Sting’s career until 2001.  

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I.R.S. Records: Miles Copeland

“Right now I have approximately 70-ish subscribers,” declared a teenage Marques Brownlee at the beginning of his 100th YouTube video back in 2009. Marques recorded his first of many product reviews earlier that year, after buying his first laptop. Quite simply, he wanted others to have more information about this computer than he did when he bought it. 

Since then, Marques has grown his channel, MKBHD, into a full-fledged business with more than 16 million subscribers and over 3 billion total views. He’s expanded beyond reviews too, posting interviews with well-known public figures like Kobe Bryant, Bill Gates and Elon Musk. 

This week on How I Built This Lab, Marques reflects on his journey as a content creator and how he turned a love of tech into a lucrative and sustainable business. Plus, he shares his philosophy for building a strong team – which interestingly enough, is inspired by an octopus...

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

HIBT Lab! MKBHD: Marques Brownlee

Artificial Intelligence was once the realm of science fiction. But over the last several years, advances in machine learning and deep neural networks have moved us closer to a reality where computers can learn and solve problems independently, the way a human does. From art and music to medicine and politics, the potential applications of AI are nearly endless, and the technology just keeps getting better.




This week on How I Built This Lab, Guy talks with one of the leaders in the field of AI development, Sam Altman. Sam talks about his journey from Stanford dropout and teenage entrepreneur to president of the legendary startup incubator Y Combinator and co-founder of the nonprofit OpenAI. Plus, Sam shares his hopes and fears for the future of AI and how his company is working to ensure it ultimately benefits all of humanity.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

HIBT Lab! OpenAI: Sam Altman

In 2003, David Baszucki wanted to go viral. He had already sold a company that made educational software, and now he wanted to build something with mass appeal; with build-your-own avatars and myriad opportunities for users to compete and connect online. So in 2006, he and his co-founder Erik Cassel launched Roblox, a platform where you can play millions of different games, set in a wide array of virtual worlds. 

You can adopt a pet, escape from jail, build and run your own restaurant, or solve a murder mystery; you can even create games of your own. During the start of the pandemic in 2020, half of the kids in the US were keeping in touch via Roblox, and today, the company is worth over 28 billion dollars. 

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Roblox: David Baszucki

Drive. Docs. Chrome. Maps. Gmail. Android. What do these products have in common? Of course, they’re all Google, but what you may not know is that they all came to fruition under the management of the same person: Sundar Pichai. This track record in product development ultimately landed Sundar the CEO role at one of the biggest, most innovative companies in the world.  

This week on How I Built This Lab, Sundar reflects on the unique journey that led him to Google, and the values that inspire and drive his leadership today. He and Guy also discuss Google’s recent advances in artificial intelligence, and how the company is reimagining the workplace as offices across the globe reopen.

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HIBT Lab! Google: Sundar Pichai

Before he turned 40, Nolan Bushnell founded two brands that permanently shaped the way Americans amuse themselves: the iconic video game system Atari, and the frenetic family restaurant Chuck E. Cheese's. PLUS in our postscript "How You Built That," an update on H2OPS, a non-alcoholic take on craft-brewed – a fragrant sparkling water made with hops. (Original broadcast date: February 27, 2017)

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How I Built This with Guy Raz Transcript on Applepodcasts